Shipping Info
Shipping Policy & Delivery Information
We are committed to delivering your pet essentials safely, efficiently, and in pristine condition. Every order is inspected, securely packed, and dispatched through reliable regional and national carriers.
Order Processing & Fulfillment Schedule
Standard Processing Window
All orders undergo careful quality inspection and packaging within 1–3 business days following payment confirmation.
Fulfillment Schedule
- Weekends & Observed Holidays: Orders placed during weekends or national holidays begin processing on the following business day.
- Tracking Confirmation: As soon as your order is scanned by the carrier, a shipping confirmation email containing direct tracking credentials is automatically dispatched to your inbox.
Domestic Shipping Rates (United States)
Enjoy transparent domestic shipping across the contiguous United States with straightforward tier-based rates:
| Order Subtotal | Shipping Tier | Delivery Rate |
|---|---|---|
| $0.00 – $149.99 | Standard Domestic Delivery | $12.95 Flat Rate |
| $150.00 and above | Free Standard Shipping | FREE ($0.00) |
Estimated Delivery Windows
| Destination Region | Estimated Transit Window |
|---|---|
| United States | 7–12 Business Days |
| Canada | 10–15 Business Days |
| United Kingdom | 10–15 Business Days |
| Australia & New Zealand | 10–18 Business Days |
| Europe | 10–18 Business Days |
| Rest of World | 12–25 Business Days |
*Note: Transit estimates depend on carrier volume, regional transit routes, and local customs processing times.
International Shipping, Taxes & Duties
Live Carrier Rates
International shipping costs are calculated dynamically at checkout based on package weight, parcel dimensions, and destination country. Free shipping promotions apply exclusively to domestic U.S. orders.
Customs, VAT & Import Tariffs
International packages may incur local customs duties, taxes (such as VAT or GST), or administrative brokerage fees imposed by the destination country's government. All import charges are the direct responsibility of the recipient and are collected upon arrival by local customs or the carrier.
Refused Shipments
If an international delivery is refused due to unpaid duties, local taxes, or failure to collect the package, all return freight charges and customs handling fees will be deducted from any eligible refund.
Delivery Terms & Address Verification
Address Accuracy
Customers are responsible for providing complete and accurate destination details at checkout, including apartment, suite, or unit numbers.
Rerouting & Return Fees
Majestic Pet Kingdom is not liable for carrier delays, rerouting charges, or reshipment costs caused by incomplete or incorrect addresses provided at the time of purchase.
Damaged Shipments & Support Claims
48-Hour Damage Reporting Window
If your package arrives damaged in transit or exhibits a manufacturing defect, please report the issue within 48 hours of delivery.
Submitting a Claim
To expedite your claim, email our support team with:
- Your full order number
- Clear, well-lit photos showing the damaged product
- A photo of the exterior shipping box with the carrier tracking label clearly visible
Customer Care Contact
For order assistance, tracking updates, or claim submissions, reach our team at support@majesticpetkingdom.com. All inquiries are answered within 24–48 business hours.