Frequently Asked Questions

Everything you need to know about shopping at Majestic Pet Kingdom. Have a question not answered below? Contact our concierge team—we are always happy to assist.

Orders & Domestic Shipping

How long does fulfillment and delivery take?
Orders are processed and dispatched within 1–3 business days (Monday through Friday). Standard domestic delivery across the United States typically arrives within 5–7 business days following carrier pickup. A tracking confirmation email will be sent to you as soon as your package is dispatched.

Do you ship internationally?
Majestic Pet Kingdom currently ships exclusively to physical addresses within the United States. We do not deliver to U.S. territories, PO Boxes, APO/FPO addresses, or international destinations at this time. For full details, review our Shipping Policy.

What are your shipping rates?
We offer flat-rate standard shipping of $12.95 on all domestic orders under $150.00. Orders with a merchandise subtotal of $150.00 and over qualify for FREE Standard Shipping automatically applied at checkout.

How do I track my shipment?
Once your order leaves our fulfillment bay, you will receive an automated shipping confirmation email containing your direct carrier tracking number and portal link.

Can I modify or cancel my order after placing it?
Because orders enter automated processing rapidly, adjustments or cancellations must be requested immediately. Contact us at Support@majesticpetkingdom.com with your order number, and our team will do everything possible to accommodate the update before carrier dispatch.

What should I do if I entered the wrong delivery address?
Email Support@majesticpetkingdom.com immediately with your order number and updated address. If the order has not yet handed off to the logistics carrier, we will update the destination record.

Returns, Exchanges & Refunds

What is your return policy?
We provide a 30-day return policy on unused, unwashed items in their original packaging with all tags attached. Please visit our Return & Refund Policy for complete instructions and non-returnable category guidelines.

What if my item arrives damaged or defective?
If an item arrives compromised in transit, please notify us within 7 days of delivery at Support@majesticpetkingdom.com with your order number and photographs of the damaged product and outer packaging. We will issue a complimentary replacement or full refund.

Do you offer exchanges?
Yes, we offer direct exchanges for defective, damaged, or incorrect items within 30 days of delivery. For size or style swaps, contact our support concierge to initiate a return and submit a new order for your preferred specifications.

How long does refund processing take?
Once your return is received and passes quality inspection at our facility, refunds are posted to your original payment method within 5–10 business days.

Products, Sizing & Safety

How do I select the right size for harnesses, apparel, or bedding?
Please consult our comprehensive Size Guides for exact measurements. We strongly recommend measuring chest girth and neck circumference prior to purchase. If your pet's measurements fall between two tiers, always select the larger size for maximum comfort.

Are all materials pet-safe and durable?
Every pet accessory, dining suite, and furniture piece in our catalog is curated against strict quality and safety benchmarks. We recommend regular inspection of all pet goods and supervising pets during use.

How often do you restock popular collections?
We restock high-demand items regularly. Follow our official channels or subscribe to our newsletter for announcements regarding restocked collections and new arrivals.

Payments & Security

What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover), alongside secure digital checkout integrations displayed on our payment page.

Is checkout secure?
All transactions are processed through 256-bit encrypted, PCI-compliant payment gateways. Majestic Pet Kingdom does not store complete payment card credentials on our servers.

Customer Concierge & Support

Have a specific inquiry regarding an order or product?

Email: Support@majesticpetkingdom.com
Storefront: Majesticpetkingdom.com
Hours: Monday – Friday, 9:00 AM – 5:00 PM EST (Response within 24–48 business hours)